1. Personalized Service To Help You Make The Right Decision

In these though budget times, small decisions can make the difference between profit or loss. This is why picking the right supplier is ever more important. FEM's representatives listen to your individual situation and requirements. Each equipment need is assessed on its own because FEM believes that there are no standard solutions to an equipment purchase. Being based overseas in a foreign country presents a manager of a military or government facility with many difficulties especially regarding the purchase of equipment. FEM's representatives can help bridge that need by offering American products as well as local ones, by being fluent in local language and English, and by being trained in the ways that Americans prepare and serve food (which is quite different from local habits and thus needs special care concerning the purchase of suitable equipment).

2. Pre-Purchase Consulting

Superiors, contracting officers and other officials can be very demanding expecting purchase requisition justification as well as putting you under cost restraints. This is where we can help and will work with you. On individual item purchases, this might be on the phone. However, whenever we will work on a project, we start out with a site visit. This is to prevent you from having problems and allows us to tailor our offer to your exact needs. FEM offers a complete, free, personal consulting service. Your FEM representative will start by visiting your location to assess the situation. After this consultation with you, which allows the rep to understand your specific operation and needs, he will make a rough draft drawing (if necessary) and then put together a proposal at the office. He will offer you a quotation and a detailed drawing together with concrete suggestions for equipment and on how to structure your food operation and equipment needs in order to maximize efficiency. This type of service has proven very successful in helping managers get what they want and what they need. Because it is comprehensive and custom-tailored, there will be no shortcomings that you will have to make do with later on.

3. Finest US and European Manufacturers/International GSA Contract

Select from the finest in US and European brandnames. We are the exclusive European dealer for US military and government sales for Hobart, Vulcan-Hart, TRUE refrigeration, Randell, Eagle/Metalmaster and Foster refrigeration. In addition, you may choose from one of the widest product and manufacturer ranges that include the best brands in the industry. Many of these well known brands are on our International GSA contract GS-07F-0452K.We pride ourselves in the quality of the products that we supply. However, should there be a problem, we will ensure a fast resolution. In contrast to equipment purchased in the US, our US sourced products come with a standard one year local warranty. No need to send anything back to the States.

Dealing with well known American brands adds to your comfort zone while operating in a foreign country. You need to know that the equipment you have purchased is easily operated by your staff and can be depended upon. All FEM products usually are delivered FOB destination. In addition, we pay close attention to local regulations and requirements such as CE, electrical specifications etc. The biggest plus for you is your equipment is in European specifications and ready to work for you.

4. Specification Sheet Service and CAD Layout/Drawings

You have a requirement, but are not yet sure about what exactly you want? FEM can help you and offer many options. We can supply you with spec sheets for possible products and let you have a look at them. We will work with you to match product and requirement. If it is a more complex project, we will create a custom layout drawing and show you what options you may have.

5. Easy Purchasing Options

When purchasing from FEM, you have many options. We accept US government and military purchase orders in US-Dollar and in Euros. You can pay with your GPC-VISA-Card, with US checks, European checks, electronic funds transfer/wire transfer to our bank in the US ($ only) or in Germany ($ and Euro). Payment terms are as stated in the contract. We accept contractual requirements such as FAR/DFAR clauses.

6. Delivery and Installation

We deliver FOB Destination customer unless required otherwise. This means no hassles for you! No waiting or organizing of shipping. No lost items at warehouses/depots. We take care of all the whole shipping process for you. For many products, ýou will only have to unpack and plugg it in. If desired, we can arrange for the following: removal and discard of old equipment, unpack and put into place as well as install and hook up the new equipment. We have technicians available close to your location! Maintenance and other service support is available.

7. Emergency Helpdesk Line

You have an emergency situation and require help right away: call our 24hour/7days a week hotline: 0175-584 8849 (from Germany) or +49-175-584 8849 (outside Germany)